MGT301 Assignment 1 Solution – November 2017
Uber focused on growing consumer pleasure, loyalty, and profitability by means of leveraging advanced customer knowledge received, saved, and acted upon with the aid of facts generation
•call for comes from new customers and repeat clients.
•besides making efforts to attract new customers, entrepreneurs are going all out to hold and build relationships with existing clients. It costs five times as much to draw a new consumer as it does to hold a present day purchaser satisfied.
•Make call centers more green
•due to converting demographics, a slow -growth financial system, more sophisticated competitors, and overcapacity in many industries, many markets and market shares are shrinking. the key to a hit purchaser retention is advanced purchaser value and delight.
•assist sales group of workers close deals faster
•Simplify advertising and income methods
•find out new customers permit companies to offer awesome real-time customer support by way of developing a courting with each valued purchaser through the effective use of person account facts
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